Shipping & Returns

Shipping

We are pleased to offer free shipping on select ground shipping orders over $99. We offer Fedex Home Delivery and Expedited shipping options and those rates will vary depending on the type of product and shipping address. Once your order has shipped, you will receive an email with the FedEx tracking number(s) of your package(s).

The following orders will have an additional shipping charge which will populate in the cart upon checkout:

  • LTL freight shipments (large/heavy, palletized, prone to damage)
  • Oversized or high weight/high quantity orders
  • Non-stock orders
  • Shipments to these states (subject to change without notice): Hawaii & Alaska.

    Returns

    At SquarePeg, we stand behind what we deliver to you. If there is an issue with your shipment, we offer free returns. Please note there is a return label in the package for your convenience. All returns must be in new/unused condition and received within 30 days of purchase. Buyer will not be refunded for shipment charges which required additional surcharges for any reason listed above as an exception to free shipping. Buyer may be responsible for all freight charges. Credit will not be granted after 60 days of receipt. Refunds will be made to the original payment method for the order.

    Sourced or custom orders are final sale and we do not accept cancellations, returns, refunds, or credits. Non-stock items will be subject to prior authorization for return.

    Return Details

    1. Re-pack the item(s) to be returned AND the packing list in the original box (if available).
    2. Place your FedEx prepaid return label (provided in your package) on the outside of the box. If you cannot locate your prepaid label, please email contact@squarepegsupply.com, call 855-455-8446, or chat with us via our website.

    Drop Off Details

    You may drop the package at any FedEx Ship Center or participating Walgreens Pharmacy: www.fedex.com/en-us/shipping/onsite/walgreens-package-pickup.html

    Cancellations

    Cancellations may be made prior to shipping. To cancel, please contact us using the Contact Us page, call customer support at (855) 455-8446, or use the website chat option. Any cancellations requested after the item has shipped will be declined and the order will be subject to the returns policy. Sourced or custom orders are final sale and we do not accept cancellations, returns, refunds, or credits. Non-stock items will be subject to prior authorization for return.

    Warranties

    Warranties are not provided by SquarePeg.

    For more information, please review the Terms and Conditions

    Revised 12/27/24