Frequenty Asked Questions
General
Q: What browsers and browser versions does www.squarepegsupply.com support?
A: www.squarepegsupply.com works best on the most popular web browsers, but may appear in slightly different formats depending on which web browser you use and if you’re on a smartphone or desktop. www.squarepegsupply.com can support:
- Microsoft Corp.’s Edge
- Apple Safari
- Mozilla’s Firefox
- Google Chrome
www.squarepegsupply.com may still work on other web browsers. If you’re having trouble viewing our site at all, please contact our customer service team at (855) 455-8446 and they will happily help you.
Q: How can I learn more about accessibility on www.squarepegsupply.com?
A: Here at SquarePeg, we’re committed to accessibility and inclusion for all of our customers. We want everyone to have the easiest, most satisfying experience shopping www.squarepegsupply.com. We hold ourselves to high standards for web accessibility and ensure we comply with all laws and guidelines. Our team is committed to making your online experiences as high-quality as our products. If you have any questions about our accessibility features, please contact our customer service team at (855) 455-8446.
Shipping
Q: What is SquarePeg’s shipping policy?
A: We ship only within the United States. You can explore our complete shipping policy on our Shipping & Returns page. If you have any further questions about our shipping, please contact our customer service team at (855) 455-8446.
Q: How long will it take to receive my order?
A: Orders placed before 2 PM CST Monday-Friday will ship out the same day. We can ship most products with regular ground, or you can choose expedited shipping at checkout. Generally, ground shipments arrive within five days of the order. Freight shipments may take up to seven days and do not have expedited shipping.
Most orders take between two to four days to arrive once they have shipped. Depending on when you placed the order, it may take an extra day of processing.
Q: Can I expedite my shipment?
A: Yes, with the exception of less-than-truckload (LTL) items. Please reach out to our customer service team at (855) 455-8446 and we can help you.
Q: What happens if my order comes late or doesn’t arrive?
A: We make every effort to ship your orders as quickly as possible. If for any reason you do not receive your order during your estimated timeframe, please contact our customer service team at (855) 455-8446 or use our chat feature on the homepage.
Orders
Q: Can I order something from SquarePeg and pick it up in a store?
A: Since SquarePeg is an online-only store, we do not ship any orders to stores for pickup.
Q: How can I change or cancel my order?
A: If you need help canceling or changing an order, you can call our customer service team at (855) 455-8446, or by using the chat feature on our homepage.
Q: What is your return policy?
A: Check out our complete return policy on our Shipping & Returns page. If you have any more questions about returns with us, please contact our customer service team at (855) 455-8446.
Q: How can I return or exchange an item?
A: For every shipment we send out, we include a return label inside your package. You can easily attach the label to the box and drop off your return at any FedEx drop-off site or Walgreens Pharmacy. If your item arrived by freight, please contact the customer service team at (855) 455-8446, or hop on our website and contact us via chat.
Q: Do I need to be home or at my delivery site to receive my order from SquarePeg?
A: Typically, we can make deliveries right to your front door, without your presence. However, some higher-value products will require a signature for delivery. If we ship your order by freight, FedEx may contact you to schedule an appointment and signature for delivery.
Q: Was my order placed successfully?
A: Once you’ve completed your order, you should receive an order confirmation email. If you believe there has been an error, please reach out to us through our Contact Us page or call us at (855) 455-8446 and we will be happy to help.
Q: What’s the status of my order?
A: You can easily check the status of your order by reviewing your order history under your account, by calling our customer service team at (855) 455-8446, or by using the chat feature on our homepage.
My SquarePeg Account
Q: How do I register for an account with SquarePeg?
A: It’s easy to join the SquarePeg community! Simply go to our Create an Account page and use your email address to get started.
Q: What if I forgot my username or password?
A: If you already have a SquarePeg account, your user name should be the email address you used to register. You get to choose your own password during the signup process. You can also select “Forgot my Username/Password” to reset your password online, or you can contact our service team for additional help at (855) 455-8446.
Q: Can I use my tax-exempt status with SquarePeg?
A: Yes. Simply attach your document through the Contact Us page or call us at (855) 455-8446. Once we receive it, we’ll apply it to your order. Then we will contact you to proceed with a tax-free payment.
Q: How can I access my order history?
A: You can easily find your order history on the My Account page by navigating to My Orders. This page will display your most recent orders.
Product Search & Assistance
Q: How do I find a product online?
A: Search using a keyword, an item number, a brand, or a manufacturer’s model number. You can also browse by department to shop SquarePeg’s large selection of items. Our top categories include:
- Electrical
- HVAC
- Plumbing
- Hardware
- Pumps
- Safety & Security
- Tools & Supplies
- Adhesives & Sealants
- Cleaners, Paints, Lubricants
- Valves & Accessories
Q: How can I check the online availability of a product I need?
A: You can easily find the availability of a product by using the search bar on www.squarepegsupply.com. Find the product you are interested in, and select it to bring up the Product Information Page.
Product Availability will show at the top right of the Product Information page in the box where the Add to Cart or Add to List button displays.
If you can normally buy the product online but it is currently out of stock or back-ordered, you’ll see the message “Out of Stock Online” or “Back Ordered.” You can still place an order for a back-ordered item if you wish, but not for an out-of-stock item.
Q: Does SquarePeg offer warranties or protection plans for its products?
A: We do not offer warranties or protection plans. However, we do stand behind all products we sell and will work with any customer to help replace or get repair parts for any item you purchase from us within 90 days.
Q: How do I request service for a defective or damaged product?
A: If you need service for a broken or damaged part, we recommend reaching out to a Certified and Trained technician for repairs. If you have questions about this, please reach out to our customer service team at (855) 455-8446.
Q: What do I do if the product page or listing doesn’t have the information I need?
A: If you can’t find the information you need, please reach out to us through our Contact Us page and send over any supporting information or documents. You may also reach out to our customer service team at (855) 455-8446, or use the chat feature on our homepage. Our customer service agents are glad to help!
Q: The product I wanted is no longer in stock. When will it be available again?
A: If a product you’re looking for is out of stock, you may contact our customer service team at (855) 455-8446, or use the chat feature on our homepage to get the most current update on availability.
Pros FAQs
Q: How do I become a Pro with SquarePeg?
A: Head on over to our Pros page to get started on an application to join our Pro Program! You can join in three easy steps.
Q: What perks do I get from being a Pro with SquarePeg?
A: Pros get lower prices, exclusive gear, and a dedicated service team among other great benefits. Check out our Pros page for more details!
Q: Can I request a quote?
A: Yes. Simply use the Contact Us page and list the items that you need us to quote, as well as your shipping address. We’ll get back to you as soon as we can with your quote.